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Override Ticket #
Ticket #		New	Customer Name			Recorded:.	06/01/2026
Status		Pending
Watch Value			Mfg. Repair #
			Related SO #
Comeback*		Yes No	Current Location

Comeback Ticket #		Get Previous Ticket Info

Location Information

Sales Clerk Lookup		<select clerk>
Service/Sales Professional Number and name:		Name:
Region		<select region>

.Customer Information

		Title*		First Name*		Last Name*
	Lookup	<salutation> Mr. Ms. Mrs. Miss Dr.

	Street Address		Suite / Unit

	City		State		Zip Code		Country
			<select> AL - Alabama AK - Alaska AZ - Arizona AR - Arkansas CA - California CO - Colorado CT - Connecticut DE - Delaware DC - District of Columbia FL - Florida GA - Georgia HI - Hawaii ID - Idaho IL - Illinois IN - Indiana IA - Iowa KS - Kansas KY - Kentucky LA - Louisiana ME - Maine MD - Maryland MA - Massachusetts MI - Michigan MN - Minnesota MS - Mississippi MO - Missouri MT - Montana NE - Nebraska NV - Nevada NH - New Hampshire NJ - New Jersey NM - New Mexico NY - New York NC - North Carolina ND - North Dakota OH - Ohio OK - Oklahoma OR - Oregon PA - Pennsylvania RI - Rhode Island SC - South Carolina SD - South Dakota TN - Tennessee TX - Texas UT - Utah VT - Vermont VA - Virginia WA - Washington WV - West Virginia WI - Wisconsin WY - Wyoming AB - Alberta BC - British Columbia MB - Manitoba NB - New Brunswick NL - Newfoundland & Labrador NS - Nova Scotia NT - Northwest Territories NU - Nunavut ON - Ontario PE - Prince Edward Island QC - Quebec SK - Saskatchewan YT - Yukon				<select country> United States Canada Argentina Aruba Australia Austria Bahamas Barbados Belgium Bermuda Brazil Bulgaria Chile China Colombia Costa Rica Czech Republic Denmark Egypt El Salvador England Estonia Finland France Germany Grand Cayman Greece Guam Guyana Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Jamaica Japan Korea Kuwait Malaysia Mexico Montevideo Netherlands New Zealand Nicaragua Norway Panama Peru Philippines Poland Portugal Puerto Rico Russia Santo Domingo Scotland Singapore South Africa Spain Sweden Switzerland Taiwan Thailand Trinidad Turkey United Kingdom Uruguay Venezuela Vietnam Wales West Indies Other Country
					Zip Code Lookup

	Work Address
	Street Address		Suite / Unit

	City		State		Zip Code		Country
			<select> AL - Alabama AK - Alaska AZ - Arizona AR - Arkansas CA - California CO - Colorado CT - Connecticut DE - Delaware DC - District of Columbia FL - Florida GA - Georgia HI - Hawaii ID - Idaho IL - Illinois IN - Indiana IA - Iowa KS - Kansas KY - Kentucky LA - Louisiana ME - Maine MD - Maryland MA - Massachusetts MI - Michigan MN - Minnesota MS - Mississippi MO - Missouri MT - Montana NE - Nebraska NV - Nevada NH - New Hampshire NJ - New Jersey NM - New Mexico NY - New York NC - North Carolina ND - North Dakota OH - Ohio OK - Oklahoma OR - Oregon PA - Pennsylvania RI - Rhode Island SC - South Carolina SD - South Dakota TN - Tennessee TX - Texas UT - Utah VT - Vermont VA - Virginia WA - Washington WV - West Virginia WI - Wisconsin WY - Wyoming AB - Alberta BC - British Columbia MB - Manitoba NB - New Brunswick NL - Newfoundland & Labrador NS - Nova Scotia NT - Northwest Territories NU - Nunavut ON - Ontario PE - Prince Edward Island QC - Quebec SK - Saskatchewan YT - Yukon				<select country> United States Canada Argentina Aruba Australia Austria Bahamas Barbados Belgium Bermuda Brazil Bulgaria Chile China Colombia Costa Rica Czech Republic Denmark Egypt El Salvador England Estonia Finland France Germany Grand Cayman Greece Guam Guyana Honduras Hong Kong Hungary India Indonesia Ireland Israel Italy Jamaica Japan Korea Kuwait Malaysia Mexico Montevideo Netherlands New Zealand Nicaragua Norway Panama Peru Philippines Poland Portugal Puerto Rico Russia Santo Domingo Scotland Singapore South Africa Spain Sweden Switzerland Taiwan Thailand Trinidad Turkey United Kingdom Uruguay Venezuela Vietnam Wales West Indies Other Country
					Zip Code Lookup

Contact By

Work Phone

Home Phone

Cell

Fax

Authorized Name for Pickup

Authorized Phone for Pickup

<select> Phone E-Mail Fax Mail Do Not Contact

	E-Mail		VIP Number		Customer Number	Customer Relation Number
	No,Do not send Marketing Materials

.Purchase, Service & Watch Information

Purchase Information:

Purchased At Tourneau		Yes No
Date of Purchase
Under Warranty*		Yes No

		Warranty coverage is dependent upon Evaluation (Diagnosis)
Warranty Type		Manufacturer Warranty Tourneau Extended Warranty Certified Pre Owned TPP Service Warranty Sample Sale
Warranty Attached		Yes No

Estimate*		Estimate Required Before Repair Started
Service From*		<select> Store LICR Repair Center LVR Repair Center Manufacturer
		Approval Initials
Ok to proceed with repair up to $100		(max 3 characters)
Ok to proceed with repair up to $		(max 3 characters)

Service Information:

Reason for Service (check all that apply)*		Stopped Fast Slow Regular Maintenance External Part Repair Other
Partial Repair		Yes (No Guarantee on Movement)

Work To Be Performed:

Service Type*		QUICK BASIC COMPLETE
Brief Service Type Description

Watch Information:

	Watch Brand*		Serial #*		Size*
	<select watch type> Other				S M L
	REF / Model #		Dial Color/Description*		Band*
					Metal Leather Rubber Other
	Movement		Caliber		Number of Links
	<select movement>
	Case Material
	Stainless Steel 18K Gold Plated Other Titanium Steel & Gold 14K Silver Platinum Ceramic
	Calendar
	Date Day/Date Moon Perp
	Additional Information

Condition:

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Scratched

Chipped

Damaged

Missing

Altered

Worn

Dented

Case

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Bracelet

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Crystal

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Crown

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Strap

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Clasp

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Dial

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Hands

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Bezel

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Stones/Gems

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.Repair Estimate

Estimate:

Current Total Selected
Current Total Approved

Estimated Repair Time		(weeks - number only)
		Change Estimated Completion Date

Comments / Service Requests / Work to be performed		Expand

.Watch Location Transfer

Item	Status	Location	Transfer-In	Transfer-Out	In-Transit	In-Process

Return to Manufacturer:
Return to Manufacturer Date		by
Mfg Transfer Customer Confirmation		by
Mfg Transfer Explanation

On Hold:
On Hold Date		by
Anticipated Hold Release Date
Customer Confirmation		by
On Hold Date Released		by
On Hold Explanation
QC Pass/Fail:
QC Fail Date		by
Anticipated QC Release Date
Release Date Confirmation		by
QC Date Released		by
QC Hold Explanation
Other:
Required Date for estimate
Completion Date for estimate
Approval To Proceed Date
Declined To Proceed Date
Estimated Work Completion Date
MFG Advised Approval Date
MFG Advised Declined Date
Tracking Number
Bag Number
Previous Region
Previous Main Location
Previous Sub Location
Current Region
Current Main Location
Current Sub Location
Current Location Sent
Current Location Received
Current Location Complete

.Payment & Customer Follow-Up

Payment:

Deposit Paid
Final Amount Paid

Watch Return:
Customer Comments		Expand
Tourneau Comments		Expand

Feedback Results (if available):
Using the 4 point scale where 1 = Not Likely and 4 = Very Likely, how likely are you to recommend Tourneau Service to your friends, family or colleagues?
Rate your overall satisfaction with the repair service process.
Rate your satisfaction with the availability of status information through the repair process.
Rate your satisfaction with the ease of using the repair service
Rate your satisfaction with the length of time it took to complete the repair and return your product
Rate your level of satisfaction with the product being repaired properly.
Comments

.Email

Action	Description	Responsible	Status	Entered/Sent	Due	Closed

.File History

.Attachments

Top of Ticket File

.Attach Files... Save Attachments Display Attachments (You must save the attachment after selecting each document, otherwise the selected document will not be saved. Click on the "Browse" button to select files. )